1. eHarmony Canada review: in brief

eHarmony is a really thorough personality matching service that uses in depth personality analysis to bring its customers together in pursuit of long term love. This approach aims to really save you time by focusing your communications on people who you’re likely to get along with.

We have conducted a thorough test of eHarmony to bring you a full analysis of how it performs against our core criteria.

2. eHarmony Canada User Test

The eHarmony Canada snapshot test is based on thorough usage and exploration of eHarmony. To produce an all-round overview of the quality of the product we set up a profile on the platform and used it as a normal user (man looking for woman). Following this we looked at all features and started some first interactions.

We also checked eHarmony Canada’s reputation, going through customer reviews and forums to build an impression of how people have experienced the product.

First reactions to eHarmony Canada

eHarmony is a very attractive website and the minute you come to it, it's clear that the design is a cut above the average. The registration pages are very personal and full with motivating pictures and statements. This is good because to register does take time! eHarmony analyses a full range of personality and character traits to find you the right people. It aims to send you matches that are really well suited, not just anyone who joins. The system that does all this comes courtesy of years of research with Oxford University.

Picture: Encouraging you to complete the Registration process - eHarmony

The idea is that this should eventually save you time. By putting time in up front to create a full psychological analysis and profile, you will then save time, as the scientific algorithm at eHarmony will find you exactly what you're looking for. In other words you need not search for your ideal match, with eHarmony they will actually come to you!

Activity Test

To get an idea of the number of members online, we carried out a contact count check. Dating sites come in various different configurations, but always the most important issue for the punter is how many conversations he or she makes. How many matches get in contact and how many people answer to communications. Our activity ranking produces a grade against this crucial assessment for every dating service we look at. eHarmony Canada did really well in this test. There were plenty of members online and it looked like a solid spread of users across the nation.

Profile quality of eHarmony Canada

We had some really good conversations on the eHarmony site in Canada. The profiles are full of information and it’s easy to find things to talk about. What’s more the women we were matched with seemed to be very responsive and open to conversations and meeting up.

Could it be that we were talking to like-minded people? It’s hard to be sure. However, whether it was the extra levels of information or the time people were prepared to put in, the conversations we had on this site were some of the easiest and most flowing of all our tests.

Are there many fake profiles on eHarmony?

Fake profiles is an issue for all dating firms and the test of a service is not whether they have fake users, but how many of them are out there. Our impression of eHarmony Canada was really fairly reassuring in this regard. eHarmony has a decent system of profile checking and the majority of profiles appeared real. 

3. eHarmony Canada Features and Profiles

eHarmony is a detailed and thorough website that has a full range of features and functionalities. There are a good number of search possibilities and a lot of stuff you can fill in your profile.

To get started with the eHarmony experience you need to set aside half an hour to finish their registration test. As we have already mentioned, this should be a time saver in the end. The questions vary from stuff about your hobbies and interests to questions on your character 'how generous do you think you are?' 'How outgoing are you?' etc.

Having finally gained access to the main part of the site you find more profile fields to be filled in and the chance to put up lots of photos. next it's a question of browsing through your matches and kicking off some communications. There is a limit to what you can do without Premium Membership, unfortunately this includes getting to look at your matches pictures. Luckily the profiles do seem well filled out. There is a lot of written information you can read for free.

Book of You

This is a full report about who you are and how others perceive you. Fun to look through and really makes you think!

Picture: The Book of You - eHarmony

Search

eHarmony has lots of options in the search function, such as: Age, income, spirituality, distance, ethnicity.

Picture: Search options. Income - eHarmony

What if

What if is a function that allows to you to search outside of the matches eHaromny sends you. Basically you can choose your own matches rather than have them chosen for you. Nice.

Picture: The What If function - eHarmony

Secure Call

This is a nice feature that allows you to make calls through the site - using internet calling - without having to swap numbers.

Picture: Secure Call function - eHarmony

4. Customer Friendliness at eHarmony Canada

Customer friendliness is a very critical issue with dating sites. The extent to which dating sites respond to the worries and problems their customers have fluctuates largely between services. How easy is it to get hold of customer support? How quickly do they deal with customer enquiries. Does the company use automatic renewal of subscriptions and how easy is it to cancel this?

How to get hold of Customer Care on eHarmony Canada

There is a very extensive FAQ section on eHaromny called the Help Centre. This on its own will be able to answer many of your questions. But if you need more than text, they do show contact details at the end of the information. Sometimes they will request an e-mail to a specific department, more often they direct you to a customer support telephone line.

eHarmony Canada design

eHarmony is a real piece of art work. Right from the first view of the landing page through to all the profile views and match pages it has a very appealing look and feel. This attention to detail says a lot about the quality of the company overall.

Picture: A screenshot of the profile view - eHarmony 

eHarmony Canada Mobile functionality

eHarmony has a fully developed mobile app and its normal service is compatible with mobile browsers. However, this is all for use once registered. Completing the registration process is definitely something to be done on a reasonably large screen.

5. Is eHarmony Canada value for money?

Most dating companies start with a free introduction to their product, but to use the service properly and really interact with other users you always have to pay for a Premium Account. eHarmony Canada is not an exception and to chat with your partner recommendations, you have to pay a fee. We are not going to question the necessity of this. In the end, customers always have to pay up if they want to use a decent service. Rather, we focus on how eHarmony Canada performs on a ‘value for money’ reckoning. Is it reasonably priced overall?

*these prices were current at the time of writing, but may change

We suggest you choose the six month offer. It’s a large initial cost, but you’ll be able to settle down and take your time to use the service well.